Multi-Factor Authentication adds an extra layer of security to your Gain login. MFA must be enabled by our team before use.
Before We Begin
MFA is only available when enabled for your organization. To request MFA setup, contact [email protected].
We recommend using Google Authenticator (mobile app or Chrome extension).
While other authenticator apps may be used - for optimal support and easy setup, we recommend using Google Authenticator.
How to Set Up MFA (Mobile App)
You’ll need access to both your computer and your mobile device (recommended) to complete the setup.
Open the Authenticator App
Select "Scan a QR code"
Log in to Gain
Enter your email and password on the login screen.
Click Continue.
Scan the QR Code
Use Google Authenticator on your mobile device or as a Chrome extension.
❗Be sure to scan the QR code shown during the login process, not the one pictured here.
Enter the Verification Code
After scanning, Google Authenticator will generate a temporary code.
Enter that code in the textbox provided.
Note: there is a time limit to each code. If you do not use the code produced by the app within one minute, a new one will automatically generate.
Save Your Recovery Code
Gain will display a recovery code.
Store this code in a secure location. It will allow your access if you're ever without your authentication app.
✅ MFA setup is now complete! You’ll now be asked to enter a verification code from your authenticator app each time you log in.
🔁 You only need to complete this setup once. After that, just use the code provided by your app.
Need a Reset?
If you need your MFA reset, contact [email protected] for assistance. Please include your account administrator in the email for security approval.